| Frequently Asked Questions |
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What is JournalSoft®?JournalSoft® is a comprehensive, web-based solution for managing the pre-publication process for scholarly papers.JournalSoft® greatly facilitates article submission by allowing authors to submit their manuscripts over the internet. They are then able to view the status of their submissions through the peer-review process in real time. Reviewers can download manuscripts from the JournalSoft® site and complete their reviews over the internet. Once a review is submitted, it is immediately available to the authors who can then respond to the review comment-by-comment using our unique response form. Editorial decisions are also made available to authors and reviewers in real time. Which web browser and which platform does JournalSoft® support?JournalSoft® supports Internet Explorer (5.0 or higher) and Firefox (2.0 or higher) on Windows and Safari(1.0) and Firefox (2.0 or higher) on Mac. What do I need in order to use JournalSoft®?You need a registered JournalSoft account. Please click here to register. What can I do after I have a registered account?After you login with your registered account, a main page will display the number of manuscripts which you have submitted to Neoplasia and the the number of manuscripts which are waiting for you to review. You can access these manuscript through the main page. On the left of the page, there is a menu. Through the menu, you can update your registration information, submit manuscript/revision, view manuscript status as an author, view manuscript/revision details, submit response to the reviews, view manuscript status as a reviewer, download a manuscript, submit review, submit response to author's response, view decision details, get help, contact the Neoplasia editorial office and logout. How does JournalSoft® manage event notification?Email is used for event notification. Notification events include manuscript received, manuscript submission confirmation, revision received, revision submission confirmation, review request, response to review request, manuscript delivery, review received, author's response received, reviewer's response received and editorial decision made. How do I change my registration information?Click the menu item Edit Account under User. Modify the data as you wish. Click the button Submit. How do I submit a new manuscript?Click the menu item New Manuscript under Author. Follow the instructions on the page. After submission, every author will receive a confirmation email if his/her email address is submitted with the manuscript. Clicking the link in the email message will enable the author to view the manuscript's status online. Failing to click the link will not affect the author's authorship of the manuscript, but the author will not be able to access the manuscript online. How do I upload files for incomplete manuscript submission?If you are not able to upload all your files during new manuscript submission, you can come back and upload them at a later time. Be sure to remember the assigned manuscript number, which is shown on the top of the File Uploading page when you submit a new manuscript. Click the menu item Incomplete Manu under Author. Follow the instructions on the page. How do I submit a revision of a manuscript?Click the menu item Revised Version under Author. Follow the instructions on the page. After submission, the corresponding author will received a confirmation email. How do I check manuscript's status as an author?Click the menu item View Status under Author. All of your manuscripts submitted to Neoplasia are displayed with information on manuscript, reviews and decisions. Click the information icon next to the manuscript number to view the manuscript details. Click the version number on the bottom of the Manuscript Details page to view the version details. Click the information icon next to the decision to view the decision details. How do I view and response to reviews?Every author can view the reviews. But ONLY the corresponding author can respond. Click the menu item View Status under Author. Locate the the manuscript of which you want to view and response to the reviews. Click the link View/Response to Reviews to view the details of the reviews. Write your response comment-by-comment. Then click the button Submit. As soon as you submit your response, it is available online to both the reviewers and the editors. You can always come back and write your response as many times as you want before the editorial decision is made. How do I check manuscript's status as a reviewer?Click the menu item Submit Review under Reviewer. All of the manuscripts which you have agreed to review for Neoplasia are displayed with information on manuscript, reviews and decisions. Click the information icon next to the manuscript number to view the manuscript details. Click the version number on the bottom of the Manuscript Details page to view the version details. Click the information icon next to the decision to view the decision details. How do I download a manuscript?Click the menu item Submit Review under Reviewer. Locate the the manuscript of which you want to download. Click the manuscript icon next to the manuscript number to download the manuscript PDF file. A manuscript is available for downloading for only one month since you agreed to review and only when its electronical version is submitted. How do I submit a review?Click the menu item Submit Review under Reviewer. Locate the the manuscript of which you want to submit the review. Click the link Submit Review. Fill in the review form and then click the button Send. As soon as you submit your review, it is available online to both the authors and the editors. You can submit your review only once. If your want add more comments, click the link View Response/More Comments (see next). How do I view and respond to the author's response to my review?Click the menu item Submit Review under Reviewer. Locate the the manuscript of which you want to view the author's response to the review. Click the link View Response/More Comments to view author's response. Write your response comment-by-comment. Then click the button Submit. As soon as you submit your response, it is available online to both the authors and the editors. You can always come back and write your response as many times as you want before the editorial decision is made. What should I do before I exit from JournalSoft®?Click the menu item Log Out. This will prevent other people from using your account. How do I get help?Email to webmaster@journalsoft.com. Or contact us. Our contact information can be obtained by clicking the menu item Contact Us under Help. |